I was having problems tying my POS system to my QB system,,,,which was negatively affecting my bottom line. I was so happy to find Susan! Susan has a no-nonsense approach to my complex POS/Quickbooks questions and concerns. It has been 4 years now that I have worked with Susan and as a result my POS system and QB are tied in together which is a great feeling! Added bonus is that we do all our work remotely, a bonus for busy store owners like myself. Susan rocks!
Maureen Downey, Manager
Duarte/Downey Real Estate Agency, Inc.
I contacted Susan Cook a few years back with some issues that we were having with Quickbooks. Our issues can become very complicated and we were looking for someone with a experience in QuickBooks. Susan did not disappoint. She came to our office and very quickly figured out how our business worked and how to help us set up our files with running our office more efficiently. She is very knowledgeable in her field and was very patient with getting our problems solved. She is always incredibly helpful in any situation we throw at her. There has not been a single issue that she has not been able to fix for us. Years later, we are still working with Susan and still very happy. She is a true GEM!.
When I started here as bookkeeper in July 2014, I was following an abrupt exit of the previous bookkeeper. I had over 20 years experience with Quickbooks finanical and ZERO experience with POS. In the beginning, Susan spent a lot of scheduled conference time training me and helping me understand the merging between the two programs. Since I have begun to have a better understanding of POs, I contact Susan with Accounting related questions on POS information integrating with Quickbooks Financial. I utilize her technical support team for program issues and they are awesome as well! I enjoy knowing I have someone I can get a hold of my phone or email that understands my question and can help...the relationship is important. So much more pleasant than calling a "typical" customer support calling center which is beyond frustrating. Being able to say "Hey, this is Kim with Knotting Hill Interiors" and having a response that the person I am calling KNOWS me, my business and answers quickly is invaluable!
Thanks very much for guiding us through the transition from our old operating software to using FSM in our business. FSM has really simplified our daily operations! Our customer care reps in the office are able to share client information and prioritize dispatching using the screens you customized for our services. Also, most of my bookkeeping duties can be done remotely from the comfort of my home! I log in, sync the daily work from FSM to Quickbooks, and view my completed invoices each morning. No more manual entry- it’s a beautiful thing! Thanks again for all of your help! It’s made a real difference.”
I needed the help of someone that was familiar with the use of QB in a retail environment. Susan was recommended to me by another QB adviser as someone who was experienced in setting up QB for retail. After having installed my QB software I really did not know how to set it up correctly or to even use it to the best of its capabilities. I now understand how to use QB and QB POS. My numbers are right there at a touch of a button. I can manage most aspects of my accounting myself. I also have the peace of mind to know that if I get into a bind she is only a phone call away. Susan reviewed my set up, made the necessary changes to get my accounting in order and taught me what I needed to know to keep everything organized. My business is not the typical retail business as I make all of the items that I sell. I had been trying for years to find someone who would be able to tailor QB to my specific needs. I almost gave up until I started working with Susan. After about 2, 2 hour sessions my accounting was well on its way to being organized and I actually understood what I needed to do to keep it that way.
Patricia Mc Partland
Director of Adult & Continuing Education Upper Cape Tech
Susan Cook is a fabulous teacher and so knowledgeable. I would highly recommend Susan
David J. Malila CPA Mashpee, MA
I have worked with Susan for years now and can always count on her books being accurate. My clients always thank me for recommending her and comment on how easy she is to work with. When I recommend Susan to a client, I know they are getting quality professional assistance with their QuickBooks.
Seabreeze Investments LLC Wareham, MA
I signed up for the QuickBooks course at the local high school, and Susan was the teacher of the class. The wonderful thing about Susan Cook is she’s very professional and she puts you at ease when you are just starting out. I have had “0” accounting background, and I truly felt this would be an extreme liability. Even though an accounting background would have sped up my learning curve, Susan has been very patient and helpful even when I ask the same question twice. She’s just what I need as a QuickBooks mentor.
Kells Associates Kingston, MA
Susan was really wonderful in helping me learn my Quicken program so I can fully utilize its tools. She is bright, patient and so easy to work with. We spent two 3-hour sessions together. She gave me great tips on how to use Quicken for both business and home applications.
Bomac Construction Cotuit, MA
I run a small business and I needed a program to keep me well organized and easy to use. I took her course for QuickBooks and found that the system is just what I needed. I would recommend Susan for her knowledge of the QuickBooks system and the personal attention she provides. Excellent.
Barnstable County Sheriffs Department Barnstable, MA
“I am the Treasurer for a small non-profit. I have used Quicken for years, until our accountant suggested QuickBooks. I found Susan via a Google search. A couple of training sessions, her expert knowledge of the program and her presentation of the material had us up to speed quickly. I highly recommend Susan as a QuickBooks ProAdvisor.
Barry Motta Real Estate Buzzards Bay, MA
I am so blessed to have Susan Cook as my advisor and mentor. As a former Superintendent of the school where Susan taught adult classes I was fortunate to have heard all the glowing accolades bestowed upon her by all levels of students. When I retired to start my own business and no longer had other school/business office professionals to do my work, I became a little anxious about the books. I called Susan as I knew she was a proven professional in QuickBooks and asked her to be my personal tutor. Needless to say, I was not disappointed. Everything I had heard was true and then some. She was patient, positive, clear, professional and left no stone unturned. She even assigned me homework. My life long accountant was also very pleased with the reports we generated. I now use Susan thru remote access to check my work and make adjustments as needed. She will also advise me if she sees something I need to correct. Knowing that she is there for me and responsive in a timely manner has definitely minimized the anxiety. I recommend her highly and have done so.
Clareworks, LLC Osterville, MA
Susan was very helpful and complete in helping me set up my new business and the associated accounts. She was very patient with me and answered all my questions well. As a person who once designed accounting systems for the mid-market, she was able to point me to the advanced features of the system. I highly recommend her and look forward to continuing to ask for her support. She is outstanding.